Putting "Communication" Back Into Telecommunications
"Please hold... Please keep holding... Our next available customer service representative will be with you shortly." I'm sure at one point or another we've all had to deal with custome service like this.
You call them up and expect to have another living, breathing human being on the other end, but all you get is some automated response that sounds like a robot with a bad head cold. You end up waiting and waiting and waiting. Eventually you just hang up and ultimately give up. This could be one of the worst things in the world, right up there with sitting in traffic after a long day and the alarm going off incessantly when you don’t buckle your seatbelt the second you get in your car.
Communication is essential for any form of business to succeed. Even the little girl selling her lemonade with the secret ingredient of a pound of sugar has to communicate what she is selling and why you need her product. So for little Susan to be successful, her sign communicating what she is selling needs to be up to par. So if that rule applies to Susan, then it most definitely applies to any other size business. Customer service is a place where levels of communication seem to drop off the charts. Nothing is more frustrating than poor customer service.
Everyone is striving to be the best. Find the best market, find the best leads, have the best website, or be the best coffee maker (that’s me). You may be the best at these things, but you need to be able to communicate to your audience you are the best and back that up with quality service. This is why having quality phone services is essential to providing the utmost care in customer service. Without a reliable, efficient phone service you cannot achieve said service. Using a hosted voice service to provide your business telephones is a great way to ensure quality service for both yourself and your client interactions.
At the core, hosted voice is communication. Communication is the driving force behind hosted voice. Hosted voice providers are constantly striving to prove why they are the best at providing communication services. If that is the case, shouldn’t they be striving for the same level of excellence in their own communication with clients? Occasionally, companies get lost in trying to prove, on paper or on their advertisements, why they are the best and they forget to actually practice what they so adamantly preach.
Having said all that, hosted voice services have many opportunities to excel and provide top-notch communication. You don’t get a second chance at a first impression, so don’t let your communication fail you when you need it most. A hosted voice provider can give your business the confidence it needs to attract customers and ease the communication process with them as well. Hosted voice systems come with features such as auto attendants that make sorting calls painless. With other features like conference calling, signal number reach, and portability that come with a hosted voice service, communication is made easier than ever.
So while we can’t guarantee the rest of your work day will go as smooth as you would like, we can assure you choosing a hosted voice service will do wonders in lowering some of those stress levels.